New Customer Guide

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Price
-

Delivery Time
-* on average
*Excludes weekends and holidays

Maximum Weight
-

Maximum Box Size
90cm (length + width + height)

Maximum Product Value
15,000 JPY

Tracking
Tracking is not included.

Insurance
-

-

Price
-

Delivery Time
-
*Excludes weekends and holidays

Maximum Weight
-

Maximum Box Size
90cm (length + width + height)

Maximum Product Value
15,000 JPY

Tracking
Registration is included, which offers limited tracking ability.

Insurance
-

Airmail Small Packet is an affordable shipping method for smaller packages. It's reasonably priced and won't keep you waiting! As the name implies, this method ships by air, and is limited to relatively small packages. It's a great choice for customers with a limited budget who don't wait to wait months for their items!
And, if your other shipping options are expensive, you can use Private Warehouse to split most orders into multiple Airmail Small Packet shipments to save!

Price
Cost will vary depending on your items.

Delivery Time
2 to 6 weeks* on average
*Excludes weekends and holidays

Maximum Weight
Up to 2kg

Maximum Box Length
90cm (length + width + height)

Maximum Product Value
15,000 JPY

Tracking
Tracking is not included.

Insurance
Included up to 6,000 JPY in product value that will be paid on approval by Japan Post after an investigation. An investigation can be opened 60 business days from the ship date, but not beyond 6 months.

Airmail Small Packet is an affordable shipping method for smaller packages. It's reasonably priced and won't keep you waiting! As the name implies, this method ships by air, and is limited to relatively small packages. It's a great choice for customers with a limited budget who don't wait to wait months for their items!
And, if your other shipping options are expensive, you can use Private Warehouse to split most orders into multiple Airmail Small Packet shipments to save!

Price
Cost will vary depending on your items. Costs a little more than non-registered Air Small Packet.

Delivery Time
2 to 6 weeks* on average
*Excludes weekends and holidays

Maximum Weight
Up to 2kg

Maximum Box Length
90cm (length + width + height)

Maximum Product Value
25,000 JPY

Tracking
Registration is included, which offers limited tracking ability.

Insurance
Included up to 16,000 JPY in product value that will be paid on approval by Japan Post after an investigation. An investigation can be opened 60 business days from the ship date, but not beyond 6 months.

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Price
-

Delivery Time
-* on average
*Excludes weekends and holidays

Maximum Weight
-

Maximum Box Size
-

Maximum Product Value
-

Tracking
Registration is included, which features limited tracking ability.

Insurance
-

Airmail Parcel is the same service as Small Packet Registered, except this method allows for shipments that are over 1kg. If you are making a large shipment, this might be the method for you.

Price
Cost will vary depending on the weight and size of your items and size of the box required.

Delivery Time
2 to 6 weeks* on average
*Excludes weekends and holidays

Maximum Weight
Up to 30kg (max varies by country)

Maximum Box Size
Up to 1.5 meters or 1.05 meters (max varies by country), calculated by Length + (Width + Height) x 2

Tracking
Registration is included, which features limited tracking ability.

Insurance
Up to 8,620 ~ 21,710 yen

EMS is the most affordable express shipping option from Japan! Besides being speedy, this method provided by the Japan Post includes a tracking number so you can keep an eye on your package as it makes its way to you. We recommend EMS for customers who want fast shipping, without the cost of a private courier.

Price
Cost will vary depending on your items.

Delivery Time
2 to 7 business days* on average
*Excludes weekends and holidays

Delivery to the USA, Latin America, and other areas may take longer than average in some cases. Customs inspections, delivery backlogs, and other regional factors may impact delivery time. Please be aware of potential delays before selecting this shipping method. Once an EMS package has left our warehouse it is in the hands of the postal service, and we cannot accept responsibility for any delays thereafter due to circumstances outside of our control.

Tracking
Tracking is available for this method. You will receive a tracking code when your package ships.

Insurance
Included up to 20,000 JPY in product value that will be paid on approval by Japan Post after an investigation. An investigation can be opened 28 business days from the ship date, but not beyond 6 months.

We offer Kuroneko Yamato's "Takkyubin" and Sagawa's "Hikyaku Express" services for shipping within Japan.

Customers who are comfortable shopping in Japanese are encouraged to use our domestic website, hlj.co.jp

Advantages to the domestic website include access to products that cannot be shipped overseas, COD as a payment option, and package delivery time options.

Price
Shipping within Japan is very affordable, and always cheaper than international shipping rates!

Delivery Time
Up to 2 business days* on average
*Excludes weekends and holidays; delivery to Okinawa and Hokkaido may be longer

Tracking
Tracking is available for both shipping methods.

Sales Tax
Products shipped within Japan are subject to 10% sales tax.

Cannot ship to PO Box, APO, FPO or other military addresses. However, military personnel may be able to use their base's domestic address. Please consult your base for details.

ON-SITE PICKUP: Orders cannot be picked up or paid for in person at our office. HobbyLink Japan is strictly an online retailer and does not accept in-person pickups or payments from customers or forwarders in Japan. All transations must be handled through our website.

TEMPORARY VISITORS: We are only able to ship to permanent domestic addresses. We unfortunately cannot ship to a hotel, ryokan, hostel, dorm, rooming house, or any temporary address in Japan. If you are a temporary visitor, please use your address in your home country for shipping.

DHL is for when you want it, and you want it now! You get what you pay for, and with DHL you are paying for top-class service, speed, and reliability. Choose DHL when you have something special that you need to get home to you as soon as possible!

Price
Cost is calculated by volume, not weight. Great method for small, heavy packages (such as books), and for large, bulky shipments.

Delivery Time
1 to 3 business days* on average
*Excludes weekends and holidays

Tracking
Tracking is available for this method. You will receive a tracking code when your package ships.

Insurance
Up to 19 SDR per kilogram

Cannot ship to PO Box, APO, FPO or other military addresses.

CUSTOMERS IN EUROPE: Please be aware that for all shipping methods there may be fees charged by other organizations working with your country's post office. You are responsible for paying these fees.

CUSTOMERS IN CANADA AND SOUTH AMERICA: Your country's Customs Office and/or your local DHL office may require special handling fees in addition to customs fees for imported items, which may be charged prior to or after delivery. You are responsible for paying these fees.

CUSTOMERS IN THE USA: Please be aware that the US Customs Office may require a TSCA form or other documentation from you for shipments including ink or some non-toxic paints (such as Gundam Markers). Customs will supply the documents and instructions on how to fill them out, and there is no charge.

FedEx is famous worldwide for a reason. They deliver quality and speed that can't be beat and are the perfect choice for our customers who don't want to wait and don't mind paying a bit more for an amazing shipping experience!

Price
Cost is calculated by volume, not weight. Great method for small, heavy packages (such as books), and for large, bulky shipments.

Delivery Time
2 to 5 business days* on average
*Excludes weekends and holidays

Tracking
Tracking is available for this method. You will receive a tracking code when your package ships.

Insurance
Up to 19 SDR per kilogram

Cannot ship to PO Box, APO, FPO or other military addresses.

CUSTOMERS IN EUROPE: Please be aware that FedEx may charge a customs handling fee, and that your country's Customs Office will probably charge separate import fees and taxes. These may come as a bill arriving a week or more after you receive your package. For all shipping methods there may also be fees charged by other organizations working with your country's post office. You are responsible for paying these fees.

CUSTOMERS IN CANADA AND SOUTH AMERICA: Your country's Customs Office and/or your local FedEx office may require special handling fees in addition to customs fees for imported items, which may be charged prior to or after delivery. You are responsible for paying these fees.

CUSTOMERS IN THE USA:Please be aware that the US Customs Office may require a TSCA form or other documentation from you for shipments including ink or some non-toxic paints (such as Gundam Markers). Customs will supply the documents and instructions on how to fill them out, and there is no charge.

FedEx is famous worldwide for a reason. They deliver quality and speed that can't be beat and are the perfect choice for our customers who don't want to wait and don't mind paying a bit more for an amazing shipping experience! Economy takes slightly longer than Priority.

Price
Cost is calculated by volume, not weight. Great method for small, heavy packages (such as books), and for large, bulky shipments.

Delivery Time
4 to 6 business days* on average
*Excludes weekends and holidays

Tracking
Tracking is available for this method. You will receive a tracking code when your package ships.

Insurance
Up to 19 SDR per kilogram

Cannot ship to PO Box, APO, FPO or other military addresses.

CUSTOMERS IN EUROPE: Please be aware that FedEx may charge a customs handling fee, and that your country's Customs Office will probably charge separate import fees and taxes. These may come as a bill arriving a week or more after you receive your package. For all shipping methods there may also be fees charged by other organizations working with your country's post office. You are responsible for paying these fees.

CUSTOMERS IN CANADA AND SOUTH AMERICA: Your country's Customs Office and/or your local FedEx office may require special handling fees in addition to customs fees for imported items, which may be charged prior to or after delivery. You are responsible for paying these fees.

CUSTOMERS IN THE USA:Please be aware that the US Customs Office may require a TSCA form or other documentation from you for shipments including ink or some non-toxic paints (such as Gundam Markers). Customs will supply the documents and instructions on how to fill them out, and there is no charge.

Surface Parcel is an affordable way to ship a lot if you don't mind a long wait. Since your package will be traveling by boat, it will take longer than other methods and will likely arrive with some wear and tear. This method is best for when you aren't worried about your item boxes being in perfect condition, are looking to save some money, and you don't mind waiting awhile.

Price
An affordable shipping method for multiple items or large items.

Delivery Time
4 to 7 months on average. Please understand that this method is best if you are not in a hurry.

Maximum Weight
Up to 30kg (max varies by country).

Maximum Box Size
Up to 1.5 meters or 1.05 meters (max varies by country), calculated by Length + (Width + Height) x 2

Tracking
Tracking is included but will rarely update. Updates will not be available while the parcel is at sea (after it's left Japan, but before it's checked in at the destination port).

Insurance
Included up to 10,000 JPY in product value that will be paid on approval by Japan Post after an investigation. An investigation can be opened 4 months from the ship date, but not beyond 6 months.