New Customer Guide

Why Shop at HLJ?

With over 25 years in business, we’re proud to offer a variety of services & features that hobbyists & collectors love across the globe. Check out the 6 biggest advantages you’ll find when it comes to shopping with us!

Everything in One Place

We offer a huge selection of hobby products: figures, toys, scale models, puzzles, anime merch, and beyond. When you shop with us you can get all your geek & hobby needs met in one place!

Private Warehouse

With our Private Warehouse system, you can store your purchases at our warehouse for free until you are ready to ship! You can create and customize shipments, split orders into small packages, or combine separate orders into a single package. Our array of shipping options and flexibility will allow you to save and make the most out of each shipment.

Superior Customer Support

Our customer support team meets you where you are, whether email inboxes or social media networks. Staffed by fluent English and Japanese speakers, our team will get you the help you need in a timely, friendly manner.

Customer-Centric Policies

We're proud to offer a flexible cancellation policy, to give you wiggle room about your purchase decisions. We never take prepayment for preorders or backorders before the items are available for you. Our robust returns & refunds policies help protect you against lost, damaged, and defective products, too!

Authenticity

Our established supply chains allow us to confidently offer you the real thing at prices you can afford. All of our products are sourced from official suppliers, or directly from manufacturers themselves. All authentic, all the time!

Currency Customization

We won't force you to shop in Japanese yen, or even the currency of your current country. Choose from over 125 currencies to when shopping on our website!
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Order Flow

Thanks to our handy Private Warehouse system, you'll sometimes have two paths to choose from when it comes to the order process. Click below to learn about both!
Add items to your cart

Choose your favorite items, and simply add them to your cart to start the process.
Add items to your cart
View your cart
View your cart

Click your cart icon at the top of the page to open your cart.
Choose a handling method

If all of your items are in stock and you want them ASAP, choose Ship Now.
For preorders or backorders, or to hold your items to split up or combine with other orders, choose Private Warehouse.
Choose a handling method
Complete checkout
Complete checkout

Follow the remaining steps of the checkout process.
Pay for your items & shipping

We'll charge your registered payment method shortly for the merchandise & shipping cost.
Pay for your items & shipping
Your items ship!
Your items ship!

It usually takes about 1-2 business days after payment to ship. You'll receive an email when we do!
Your items arrive! Enjoy!

Let us know within 10 days of arrival if you have any trouble with your items, and we'll help you out!
Your items arrive! Enjoy!
Complete checkout
Complete checkout

Follow the remaining steps of the checkout process.
Pay for your items

We'll charge your registered payment method shortly for any merchandise that is in stock. Preorders and backorders will not be charged until we have the item here for you. You'll pay shipping costs later.
Pay for your items
Your items are stored at HLJ
Your items are stored at HLJ

Your items will enter your Private Warehouse. You can create a shipment for them anytime!
Build a shipment

Access your Private Warehouse to build a shipment with any items you want to ship. Choose the shipping method you prefer!
Build a shipment
Pay for shipping
Pay for shipping

We'll charge your registered payment method shortly for the shipping cost.
Your items ship!

It usually takes about 1-2 business days after payment to ship. You'll receive an email when we do!
Your items ship!
Your items arrive! Enjoy!
Your items arrive! Enjoy!

Let us know within 10 days of arrival if you have any trouble with your items, and we'll help you out!
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Protips for Ordering

We offer in-stock, preorder, and even backordered items, to help you get just the item you're looking for. Click the stock statuses below to learn what they mean, plus get protips for each type!
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Shipping Methods

We ship all over the world, and offer courier and postal shipping methods. Select your country below to see what methods are available to your area, and to learn more about each!
Surface Parcel
  • The cheapest international shipping method we offer
  • Averages 2-3 months delivery
  • Great for big shipments, even clearing out your Private Warehouse

Surface Parcel is the cheapest way to ship a lot at once! Since your package will be traveling by boat, it will take longer than other methods and will likely arrive with some wear and tear. This method is best for when you aren't worried about your item boxes being in perfect condition, are looking to save some money, and you don't mind waiting awhile.

Price
The cheapest shipping method for multiple items or large items.

Delivery Time
1 to 3 months, but may take longer. Please understand that this method is best if you are not in a hurry.

Maximum Weight
Up to 30kg (max varies by country).

Maximum Box Size
Up to 1.5 meters or 1.05 meters (max varies by country), calculated by Length + (Width + Height) x 2

Tracking
Tracking is included but will update infrequently and take some time.

Insurance
Included up to 10,000 JPY in product value that will be paid on approval by Japan Post after an investigation. An investigation can be opened 4 months from the ship date, but not beyond 6 months.

SAL Small Packet
  • -
  • -
  • -

-

Price
-

Delivery Time
-* on average
*Excludes weekends and holidays

Maximum Weight
-

Maximum Box Size
90cm (length + width + height)

Maximum Product Value
15,000 JPY

Tracking
Tracking is not included.

Insurance
-

SAL Small Packet Registered
  • -
  • -
  • -

-

Price
-

Delivery Time
-
*Excludes weekends and holidays

Maximum Weight
-

Maximum Box Size
90cm (length + width + height)

Maximum Product Value
15,000 JPY

Tracking
Registration is included, which offers limited tracking ability.

Insurance
-

Air Small Packet
  • Affordable rates
  • Averages 2-6 weeks delivery
  • Great for small figures, Gundam, and other kits

Airmail Small Packet is an affordable shipping method for smaller packages. It's reasonably priced and won't keep you waiting! As the name implies, this method ships by air, and is limited to relatively small packages. It's a great choice for customers with a limited budget who don't wait to wait months for their items!
And, if your other shipping options are expensive, you can use Private Warehouse to split most orders into multiple Airmail Small Packet shipments to save!

Price
Cost will vary depending on your items.

Delivery Time
2 to 6 weeks* on average
*Excludes weekends and holidays

Maximum Weight
Up to 2kg

Maximum Box Length
90cm (length + width + height)

Maximum Product Value
15,000 JPY

Tracking
Tracking is not included.

Insurance
Included up to 6,000 JPY in product value that will be paid on approval by Japan Post after an investigation. An investigation can be opened 60 business days from the ship date, but not beyond 6 months.

Air Small Packet Registered
  • Affordable rates
  • Averages 2-6 weeks delivery
  • Includes registration number with some tracking ability

Airmail Small Packet is an affordable shipping method for smaller packages. It's reasonably priced and won't keep you waiting! As the name implies, this method ships by air, and is limited to relatively small packages. It's a great choice for customers with a limited budget who don't wait to wait months for their items!
And, if your other shipping options are expensive, you can use Private Warehouse to split most orders into multiple Airmail Small Packet shipments to save!

Price
Cost will vary depending on your items. Costs a little more than non-registered Air Small Packet.

Delivery Time
2 to 6 weeks* on average
*Excludes weekends and holidays

Maximum Weight
Up to 2kg

Maximum Box Length
90cm (length + width + height)

Maximum Product Value
15,000 JPY

Tracking
Registration is included, which offers limited tracking ability.

Insurance
Included up to 6,000 JPY in product value that will be paid on approval by Japan Post after an investigation. An investigation can be opened 60 business days from the ship date, but not beyond 6 months.

SAL Parcel
  • -
  • -
  • -

-

Price
-

Delivery Time
-* on average
*Excludes weekends and holidays

Maximum Weight
-

Maximum Box Size
-

Maximum Product Value
-

Tracking
Registration is included, which features limited tracking ability.

Insurance
-

Air Parcel
  • Affordable rates
  • Averages 2-6 weeks delivery
  • Includes registration number with some tracking ability

Airmail Parcel is the same service as Small Packet Registered, except this method allows for shipments that are over 1kg. If you are making a large shipment, this might be the method for you.

Price
Cost will vary depending on the weight and size of your items and size of the box required.

Delivery Time
2 to 6 weeks* on average
*Excludes weekends and holidays

Maximum Weight
Up to 30kg (max varies by country)

Maximum Box Size
Up to 1.5 meters or 1.05 meters (max varies by country), calculated by Length + (Width + Height) x 2

Tracking
Registration is included, which features limited tracking ability.

Insurance
Up to 8,620 ~ 21,710 yen

EMS
  • Affordable and fast!
  • Averages 2-7 days delivery once it leaves Japan
  • Trackable and insured
  • Great for a variety of package sizes!

EMS is the most affordable express shipping option from Japan! Besides being speedy, this method provided by the Japan Post includes a tracking number so you can keep an eye on your package as it makes its way to you. We recommend EMS for customers who want fast shipping, without the cost of a private courier.

Price
Cost will vary depending on your items.

Delivery Time
2 to 7 business days* on average
*Excludes weekends and holidays

Tracking
Tracking is available for this method. You will receive a tracking code when your package ships.

Insurance
Included up to 20,000 JPY in product value that will be paid on approval by Japan Post after an investigation. An investigation can be opened 28 business days from the ship date, but not beyond 6 months.

Shipping Within Japan
  • Averages 2 business days
  • Choose from Kuroneko Yamato or Sagawa
  • Delivery time options

We offer Kuroneko Yamato's "Takkyubin" and Sagawa's "Hikyaku Express" services for shipping within Japan.

Customers who are comfortable shopping in Japanese are encouraged to use our domestic website, hlj.co.jp

Advantages to the domestic website include access to products that cannot be shipped overseas, COD as a payment option, and package delivery time options.

Price
Shipping within Japan is very affordable, and always cheaper than international shipping rates!

Delivery Time
Up to 2 business days* on average
*Excludes weekends and holidays; delivery to Okinawa and Hokkaido may be longer

Tracking
Tracking is available for both shipping methods.

Sales Tax
Products shipped within Japan are subject to 10% sales tax.

Cannot ship to PO Box, APO, FPO or other military addresses. However, military personnel may be able to use their base's domestic address. Please consult your base for details.

ON-SITE PICKUP: Orders cannot be picked up or paid for in person at our office. HobbyLink Japan is strictly an online retailer and does not accept in-person pickups or payments from customers or forwarders in Japan. All transations must be handled through our website.

TEMPORARY VISITORS: We are only able to ship to permanent domestic addresses. We unfortunately cannot ship to a hotel, ryokan, hostel, dorm, rooming house, or any temporary address in Japan. If you are a temporary visitor, please use your address in your home country for shipping.

DHL
  • Delivery in 1-3 business days
  • Choose DHL to get it ASAP!
  • Great for heavy or bulky shipments
  • Insured with guaranteed delivery

DHL is for when you want it, and you want it now! You get what you pay for, and with DHL you are paying for top-class service, speed, and reliability. Choose DHL when you have something special that you need to get home to you as soon as possible!

Price
Cost is calculated by volume, not weight. Great method for small, heavy packages (such as books), and for large, bulky shipments.

Delivery Time
1 to 3 business days* on average
*Excludes weekends and holidays

Tracking
Tracking is available for this method. You will receive a tracking code when your package ships.

Insurance
Up to 19 SDR per kilogram

Cannot ship to PO Box, APO, FPO or other military addresses.

CUSTOMERS IN EUROPE: Please be aware that for all shipping methods there may be fees charged by other organizations working with your country's post office. You are responsible for paying these fees.

CUSTOMERS IN CANADA AND SOUTH AMERICA: Your country's Customs Office and/or your local DHL office may require special handling fees in addition to customs fees for imported items, which may be charged prior to or after delivery. You are responsible for paying these fees.

CUSTOMERS IN THE USA: Please be aware that the US Customs Office may require a TSCA form or other documentation from you for shipments including ink or some non-toxic paints (such as Gundam Markers). Customs will supply the documents and instructions on how to fill them out, and there is no charge.

FedEx Express
  • Delivery in 4-6 business days
  • Reliable service
  • Sophisticated tracking
  • Proof of Delivery receipt available online

FedEx is famous worldwide for a reason. They deliver quality and speed that can't be beat and are the perfect choice for our customers who don't want to wait and don't mind paying a bit more for an amazing shipping experience!

Price
Cost is calculated by volume, not weight. Great method for small, heavy packages (such as books), and for large, bulky shipments.

Delivery Time
FedEx Economy: 4-6 business days* on average
FedEx Priority: 2-5 business days* on average
*Excludes weekends and holidays

Tracking
Tracking is available for this method. You will receive a tracking code when your package ships.

Insurance
Up to 19 SDR per kilogram

Cannot ship to PO Box, APO, FPO or other military addresses.

CUSTOMERS IN EUROPE: Please be aware that FedEx may charge a customs handling fee, and that your country's Customs Office will probably charge separate import fees and taxes. These may come as a bill arriving a week or more after you receive your package. For all shipping methods there may also be fees charged by other organizations working with your country's post office. You are responsible for paying these fees.

CUSTOMERS IN CANADA AND SOUTH AMERICA: Your country's Customs Office and/or your local FedEx office may require special handling fees in addition to customs fees for imported items, which may be charged prior to or after delivery. You are responsible for paying these fees.

CUSTOMERS IN THE USA:Please be aware that the US Customs Office may require a TSCA form or other documentation from you for shipments including ink or some non-toxic paints (such as Gundam Markers). Customs will supply the documents and instructions on how to fill them out, and there is no charge.

There are no shipping methods currently available to this country.
Please check back soon!
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Payment Options

We accept payment by Credit Card or PayPal Billing Agreement, plus we let you shop in your preferred currency! Choose your currency below to learn about available payment options.
Credit Card
We accept payments in this currency by credit card!

Credit card payments are handled through our payment processing provider, Reach. Reach allows you to pay in a wide range of currencies, by credit card, PayPal, and more.

If you pay through Reach, your statement may show that your payment was sent to "Reach," "RCH," "CKO WithReach", "Calforex", "GoInterpay", "GIP," or some combination of these descriptors as the recipient, instead of HobbyLink Japan.
This is normal, and it means we have received your payment! If you are ever uncertain if a charge is from us, please contact us and we will be happy to check into it and confirm.

PayPal
We accept payments in this currency through PayPal!

We accept PayPal payments through PayPal Billing Agreements.
A PayPal Billing Agreement lets you pre-authorize all your payments with us. With a PayPal Billing Agreement, your orders will be paid for immediately when your items are available.

Payment Processor Payments in this currency are made possible through PayPal thanks to our payment processing provider, Reach.

Do I already have a Billing Agreement? To see if you have a PayPal Billing Agreement with us, log in to your HLJ.com account. On the left-hand side, click "Payment Method." If the "PayPal Billing Agreement" circle is checked, you already have a PayPal Billing Agreement with us.

Cancelling a Billing Agreement If you need to cancel your PayPal Billing Agreement, please log in to your account at http://paypal.com and cancel your PayPal Billing Agreement there. PayPal Billing Agreements cannot be cancelled through HLJ.com. Once you have cancelled your PayPal Billing Agreement, please contact us to assure that your payment method has been updated.

PayPal
If you'd like to use PayPal in this currency, please select Japanese Yen as your payment currency. You'll be billed in Japanese yen, with exchange rates determined by the payment processor.

We accept PayPal payments through PayPal Billing Agreements.
A PayPal Billing Agreement lets you pre-authorize all your payments with us. With a PayPal Billing Agreement, your orders will be paid for immediately when your items are available.

Processing & Exchange Rates Please select Japanese Yen as your payment currency. PayPal will bill your payment source in Japanese yen. Your payment source (your bank or credit card provider) will then apply its own exchange rate for Japanese Yen to determine the amount paid in this currency.

Do I already have a Billing Agreement? To see if you have a PayPal Billing Agreement with us, log in to your HLJ.com account. On the left-hand side, click "Payment Method." If the "PayPal Billing Agreement" circle is checked, you already have a PayPal Billing Agreement with us.

Cancelling a Billing Agreement If you need to cancel your PayPal Billing Agreement, please log in to your account at http://paypal.com and cancel your PayPal Billing Agreement there. PayPal Billing Agreements cannot be cancelled through HLJ.com. Once you have cancelled your PayPal Billing Agreement, please contact us to assure that your payment method has been updated.

PayPal
We accept payments in this currency through PayPal!

We accept PayPal payments through PayPal Billing Agreements.
A PayPal Billing Agreement lets you pre-authorize all your payments with us. With a PayPal Billing Agreement, your orders will be paid for immediately when your items are available.

Payment Processor PayPal is the payment processor for this currency.

Do I already have a Billing Agreement? To see if you have a PayPal Billing Agreement with us, log in to your HLJ.com account. On the left-hand side, click "Payment Method." If the "PayPal Billing Agreement" circle is checked, you already have a PayPal Billing Agreement with us.

Cancelling a Billing Agreement If you need to cancel your PayPal Billing Agreement, please log in to your account at http://paypal.com and cancel your PayPal Billing Agreement there. PayPal Billing Agreements cannot be cancelled through HLJ.com. Once you have cancelled your PayPal Billing Agreement, please contact us to assure that your payment method has been updated.

We do not currently accept payments in this currency. Please try another currency.
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Frequently Asked Questions

If you have questions, we have answers! Click any of our 5 most frequently asked questions below to get answers.

We never request payment upfront for items we do not yet physically have ready for you in our warehouse. (On rare occassions, there are special exceptions to this rule.) Your order will only enter payment processing once the item is confirmed as in stock and allocated to your specific order.

If you are creating a new order, you can view shipping costs at checkout if you choose "Ship Now" as your processing method.* If you are creating a shipment from your Private Warehouse, the rates will be available on the right side of your Private Warehouse page.

*If the items are "in stock 3-5 days", backordered, out of stock, or (month) release, shipping costs may not be visible. Please feel free to contact HLJ Customer Support for more assistance.

That depends on the shipping method you choose! You can check out shipping information for your country in the Shipping Methods section above.

Didn’t get it right the first time? No problem! Our system will try to charge the payment method on file for your account for up to seven days (from and including the date of the first attempted charge). You will continue to receive e-mail notifications of the result of each charge attempt. During this time you can update your payment information as needed. Once payment is successful, you will receive an email to let you know.

When we receive an order for backordered items, we submit that backorder to the supplier. Typical lead times on backorder items vary immensely depending on the type of product and the manufacturer.

With some items, they may still be in stock with our suppliers and therefore available within a few days. With others, it may be until the manufacturer makes another production run of the item. If you need any further help, feel free to contact HLJ Customer Support!

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