Want to learn more about a product before ordering? Contact us at products@hlj.com. Have a concern about your account with us? We're listening at questions@hlj.com.


Receive the wrong item? Order arrive damaged? Read this page about order problems, and, if necessary, contact us at trouble@hlj.com. Broken or missing parts in a model kit or toy? We're happy to help! Read how to here



Wondering about how to pay us? Curious about shipping times from Japan? The links in the left column provide all the answers to these and many more questions!


These Help Center pages contain the answers to virtually all the questions that our customers frequently ask us. Be sure to take a moment to check them before writing. If you can't find the answer to what you need, then by all means, contact us!