How to Contact HLJ

Before you send e-mail to HLJ, please read our FAQ (Frequently-Asked Questions) page. The answers to the majority of the questions that customers send us are explained there. Because of the volume of mail we receive, questions about items explained in our FAQ will be answered after other mail. Please, take the time to read the FAQ!

In order get your question, comment, or concern handled as quickly as possible, we have several e-mail addresses for directing specific questions, depending on the nature of your message. Please check this list carefully before sending us mail.

Please do not send the same message to more than one address! This will not speed our reply, or get us to notice your message faster. Rather, it almost always creates confusion about the handling of your question or problem and can delay things or worsen the situation.

To change, cancel, or request shipment of an order	Use our Account Maintenance System
To change or correct your e-mail or shipping address, or payment information	Use our Account Maintenance System
To retrieve a lost password	Use our Account Maintenance System
To check anything about your order's status	Use our Account Maintenance System
To report trouble related to the shipment or delivery of an order	trouble@hlj.com
Questions about our service not answered in our FAQ	questions@hlj.com
Questions or suggestions related to individual products	products@hlj.com
To request parts for a model kit (read this first)	parts@hlj.com
Questions or orders from dealers purchasing at wholesale	dealers@hlj.com
Comments, problems or questions related to our web site itself	webmaster@hlj.com
Comments or suggestions about website content (product descriptions, other text, etc.)	content@hlj.com

Please note that we get a lot of e-mail, and no matter how hard we try, next-day replies are not always possible. Keep in mind that we only answer mail on business days, so messages that reach us late Friday or on weekends may not be answered until early the next week (and please keep in mind that depending on where you are in the world, it may be already the weekend in Japan when you write to us). Though it may take a few days, we do answer all e-mail sent to us about problems or questions not answered in our FAQ. Thanks for your patience and understanding on this!

Scott T. Hards
President

Updated 7/17/03