How much will shipping cost?
Shipping estimates are shown in the shopping cart for items that can be calculated (future release items do not have size or weight information yet, and cannot be calculated). Shipping costs for orders will also be shown during the checkout process, and also in your Private Warehouse for items that you have already paid for and want to group together. Again, you can easily check shipping estimates by putting items in your shopping cart. There is no need to complete checkout to see these estimates. Please note that the estimates will be for all calculable items in the Shopping Cart, whether they are in stock or not, and that the estimate will not include items that do not have size or weight information (future releases). You will see the final definitive shipping costs (not estimates) for shippable items once you enter the checkout process.
The rates shown on the web site are not necessarily a direct quote of postal service or courier charges, per se, but rather the rates charged by HobbyLink Japan to you to effect delivery of your package. These rates reflect not only the shipping fees we pay (which may be discounted by service providers because of our volume), but handling charges and packaging costs, too.
The Standard International Shipping (SAL) rate shown is the cost to ship the item via standard postal service shipping methods, does not have a tracking number and is not trackable. Note that you can use the country pulldown in the shipping information box on the shopping cart display to see shipping costs for any country you prefer. Also, please note that:
- Any item or combination of items over over 2 kilograms in weight, over 90cm in the combined height x length x width measurement, or over 15,000 yen in value will be shipped by trackable methods even if you request Standard International shipping (SAL). While this may cost slightly more, the better handling and trackability is justified when shipping very valuable orders. In general, there will not even be a choice shown for Standard International Shipping during checkout or in the Private Warehouse if any one of the three limits mentioned above are exceeded.
- The exact method used to ship your order may vary by country, depending on service availability.
- Again, this method does not have a tracking number is not trackable.
The Express International Shipping (EMS) rate shown is the cost to ship the item via the postal service's express methods, typically "EMS" international express mail. Shipments by EMS can be tracked on the Japanese post office's web site. NOTE: EMS cannot ship to APO/FPO military addresses.
The Express International Courier (FedEx) rate shown is the estimated cost to ship the item via Federal Express International Economy (or if not available to that country, International Priority) service. If FedEx service is not available to your country, DHL may be substituted (but is not choosable). Helpful Hint: Unlike the post office, FedEx shipping fees are calculated by volume, not weight. This makes them particularly reasonable for small, heavy packages, like books, and for very large, bulky shipments when compared to the post office. Be sure to compare estimates. Shipments by FedEx can be tracked on FedEx's web site. NOTE: FedEx cannot ship to PO Box, APO, FPO or other military addresses.
CUSTOMERS IN EUROPE: Please be aware that FedEx may charge a customs handling fee, and that your country's Customs Office will probably charge separate import fees and taxes. These may come as a bill arriving a week or more after you receive your package. For all shipping methods there may also be fees charged by other organizations working with your country's post office. You are responsible for paying these fees.
CUSTOMERS IN CANADA, MEXICO & SOUTH AMERICA: Please be aware that your country's Customs Office and/or your local FedEx office may require special handling fees in addition to customs fees for imported items, which may be charged prior to or after delivery. You are responsible for paying these fees. Mexican Customs may require something called a "Sanitary Permit," which must be obtained and provided by you.
CUSTOMERS IN THE USA: Please be aware that the US Customs Office may require a TSCA form or other documentation from you for shipments including ink or some non-toxic paints (such as Gundam Markers). Customs will supply the documents and instructions on how to fill them out, and there is no charge.
Please be aware that in all cases you are responsible for paying customs fees and for providing any and all documents required by Customs; failure to pay fees or provide documents may result in the package being sent back to us, with additional fees and charges being billed to you.
CUSTOMERS IN JAPAN: We will ship your order by Kuroneko Yamato's "Takkyubin" service. Up to 2kg, the cost is 600 - 1,000 yen, with next-day delivery to almost all destinations in Japan. Note: Yamato cannot ship to APO/FPO addresses.
When will you ship my order?
Orders are shipped from HobbyLink Japan when:
- You select Ship Now during checkout and your order has in-stock merchandise.
- You request a shipment of items from your Private Warehouse.
- Two months pass from the time an item was paid for and placed in your Private Warehouse.
- Preordered or backordered items come into stock, and you selected Ship Now when you placed the order.
When you choose Private Warehouse during checkout, those items will be charged and moved to your Private Warehouse. You can then combine or split orders as you please and have them shipped at your discretion. You will be charged for the shipping at that time. As stated above, items will automatically be shipped if they are left in your Private Warehouse for over two months (you will be notified by email prior to any such shipments). You can use My Account to track the status of your orders with us, and make a decision at any time about whether you want to request a shipment from your Private Warehouse.
Feel free to e-mail us if you have any other questions, comments or concerns about shipping costs or procedures.
- Shipping methods cannot be changed once an order has been paid for and entered shipping processing. They can be changed before shipping from your Private Warehouse, however.
- Shipping methods apply on a per-order basis. You may select a different shipping method for different orders.
- Please understand that there may be limits to the size of packages that can be shipped. These limits may be set by your country's post office, or it may be physically impossible to ship many large items in one box. In such cases, your order may have to be shipped in more than one box; we reserve the right to do so if necessary, and apologize for any inconvenience.
- Shipping calculations may not be available for extremely oversized items, and will not show on the site. In such cases, please write in to firstname.lastname@example.org. We will calculate the shipping costs for these special items and arrange for shipment. Please note that these items can only be shipped by themselves; other items cannot be added.
- The shipping address cannot be changed on a shipment that has already been shipped for SAL and EMS shipments. For FedEx shipments, we can contact FedEx and request an address change for packages already en route, but FedEx will charge us 1,200 yen. So, for FedEx only, you can change the address of an already shipped package, but it will cost you 1,200 yen to do so.
- We will attempt to combine separately-placed Ship Now orders if they are placed within a few hours of each other. Also, this will be attempted for items that may have been ordered at different times (maybe even months apart) but happen to come into stock at the same time. Orders will not be combined if placed with different shipping methods. NOTE: If you absolutely do not want your orders to be combined, please select Private Warehouse.