1. How do I order?

While browsing our product catalog, just click the Add to Cart button that you'll see on the product pages, just like most other Internet mail-order sites. When you've selected your final item, click on the Checkout button in your shopping cart to confirm your purchases, and then proceed to the checkout page and follow the instructions. Before you get started, however, please read our Policies Page to make sure that you understand some of the details of how we operate to avoid unpleasant surprises. For detailed instructions on what to do during the actual checkout process, please go to the "Checkout Process" page. 

NOTE: Items placed in your shopping cart are not held for you. An order is not placed until you complete the checkout process. Items may be removed from your shopping cart as stock status changes. This will be reflected once you click "Checkout". 

Please note that HLJ does not accept orders by postal mail or fax. Please place your orders through the website. 

2. I placed an order or sent you a message, but have not heard anything from you.

If you placed an order but did not receive any email from us start by checking your spam or junk e-mail folders! Thanks to the spammers, legitimate email -- like the order information sent from hlj.com -- is often misfiled. To make matters worse, some Internet service providers (such as Comcast in the United States) are known to be arbitrarily blocking mail from ISPs they consider to be spammers without telling their subscribers that their mail is being blocked! Second, log into your account at https://secure.hlj.com/account_s/login and check the Recent Account Activity display at the bottom of the Account Overview page.  If there's no record of an email having been sent to you there, please contact our Customer Service Department at trouble@hlj.com.

3. My browser is having trouble with some part of your site.

We've developed our site to be compatible with all modern browsers (Internet Explorer 8.0 or later, or any Webkit-based browser, including Firefox, Safari and Chrome). If you're experiencing problems while using an older browser than the above, we strongly recommend that you upgrade (browsers are free) to a more modern browser. If you're using one of the above browsers and still having problems, we'd appreciate it very much if you'd detail the trouble to us in an e-mail, including the exact operating system and brower you're using, and contact us at webmaster@hlj.com.

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