PAYING FOR AN ORDER
Please note that all in-stock items will be charged for immediately upon placing an order. Preordered, backordered, or restock items will be charged for as soon as they come into stock.
1. I want to pay by credit card via PayPal, but I don't want to make a PayPal account.
That's easy! Just login to My Account and select "Checkout with PayPal or a credit card when your order is ready". You'll be sent directions on how to pay by credit card via PayPal when it's time to pay. You won't be required to create an account, but you will have to input your information every time you pay.
Note: All credit card processing and data management is handled by PayPal; HLJ does not accept or store any credit card information. For more information about this, see this page.
Note: PayPal service is not available in all countries. For the list of countries served by PayPal, please click HERE.
2. My order is on "credit hold" because of a card problem. What do I do?
If PayPal is unable to successfully charge your credit card, we'll e-mail you and show in My Account that we are having a payment problem with your account.
If you are placed on credit hold, the solution is to pay us by regular PayPal instead. The e-mail we send you about the payment problem will contain instructions for paying the same amount to us by regular PayPal.
Note that if PayPal is unable to successfully charge your card within ten days, that order and all of your outstanding orders will be canceled and your account(s) may be disabled. If you are having a temporary payment problem that you hope to have cleared up within a short time, make sure you contact us at email@example.com to tell us about the problem and avoid cancellation of your orders and disabling of your account(s).
3. I don't have a credit card. How can I pay for my order?
If you don't have or don't want to use a credit card via PayPal to pay for your order, you can make your payment to us by regular PayPal instead. PayPal allows you to link to your bank account and pay us with funds drawn directly from your bank account.
Note that as with credit cards via PayPal, if we do not receive your regular PayPal payment or any contact from you within ten days, that order and all of your outstanding orders will be canceled and your account(s) may be disabled. Again, if you are having a temporary payment problem that you hope to have cleared up within a short time, make sure you contact us at firstname.lastname@example.org to tell us about the problem to avoid cancellation of your orders and disabling of your account(s).
4. You said my order had been paid for, but I don't see any charges (or credits if there was a problem) from you on my credit card account.
Not to worry, we'll eventually take your money! Depending on your card issuer and PayPal, international charges may take a few days or longer to appear on your statement, particularly if you're checking it online. In some cases it can take one or two months before charges appear on your card statement, but this is unusual.
5. You haven't processed my order, but PayPal has already charged my credit card!
If you are seeing charges on your credit card from us via PayPal, but haven't received a processing notice yet, don't worry! HobbyLink Japan never charges until items are here and the order can be processed. Also, If you're seeing a charge from us via PayPal, and your order has not been processed, then it is possible that you are seeing a charge from us via PayPal for an earlier order. As stated, it can take one or two months before charges appear on your card statement.
If you still feel that we have placed inappropriate charges on your credit card account via PayPal, please contact us at email@example.com and explain the problem. We will investigate the matter promptly and make any corrections that need to be made.
6. I'm worried about security and don't want to send my credit card information over the Internet.
For reasons of security and convenience, all credit card transactions are handled via PayPal (HLJ does not accept or store any credit card information).
Another option is to pay us via regular PayPal instead. In addition to using credit cards, PayPal allows you to link your bank account to their service, and pay us directly from that.
7. I want to pay by PayPal, but you haven't told me how much to pay.
That's because we probably don't know yet.
As soon as we know exactly what we can charge you for (i.e., items that you requested to be shipped immediately or moved to your Private Warehouse are or have become in-stock, or two months have passed on waiting Private Warehouse items), our order department will automatically send you an e-mail explaining exactly how much to pay, and how to pay it. Once we've confirmed your payment, then your order will be shipped from Japan, or moved to your Private Warehouse. You will be charged immediately for all in-stock items, which will either be shipped immediately or moved to your Private Warehouse, as you requested. Until orders are processed, feel free to keep track of them using My Account on our web site.
Because of these steps, one-time PayPal payments can delay shipping a few days and are less convenient for you. We suggest you set up a billing agreement with PayPal to preauthorize your future payments to us. You can do this as part of the normal checkout process on your next order. That's why we always recommend credit card payments via PayPal for faster and easier delivery of your order.
You can also pay by any major credit card on a per-order basis via PayPal without creating a PayPal account. Simply choose "Checkout with PayPal or a credit card when your order is ready" during checkout, or via My Account like any other e-commerce site. Please note again that this must be done on a per-order basis.
If our online order status system says that we are waiting for your payment, but you have not received a notice from us explaining how much and how to pay, then please contact us at firstname.lastname@example.org and we'll send you a new payment request.
NOTE: Please send an individual payment for each order waiting for payment--please do not send one payment for several orders combined.
To repeat from above, if we do not receive payment or any contact from you within ten days, that order and all of your outstanding orders will be canceled and your account(s) may be disabled. If you are having a temporary payment problem that you hope to have cleared up within a few weeks, make sure you contact us at email@example.com to tell us about the problem to avoid cancellation of your orders and disabling of your account(s).
8. When will I have to pay for my order (i.e., when will my credit card via PayPal or my PayPal account be charged)?
Like any reputable mail-order company, HobbyLink Japan only charges customers for their orders for items are in stock and actually preparing to ship or move to your Private Warehouse. So even if you place a preorder for merchandise that has not yet been released, we won't charge your credit card via PayPal or your PayPal account (if you have a billing agreement in place) until it can be shipped. Please note that you will be charged or billed immediately for any in-stock items you order whether you choose Ship Now or Private Warehouse.
IMPORTANT NOTICE ABOUT LATE PAYMENTS: As any business does, we expect our customers to make payments in a timely manner when their order is ready. If more than seven days pass from the time we send a payment request or try to charge a customer's PayPal billing agreement without success, and without any contact from the customer, that order and all of the customer's outstanding orders will be canceled, and their account(s) may be disabled. We ask that customers who are having a temporary payment problem contact us at firstname.lastname@example.org to work out a solution and avoid cancellation of their orders.
NOTICE ABOUT SHIPPING ADDRESS: Orders will be shipped to the address you register in your HLJ account, NOT the address you have registered in your PayPal account. Be sure the address you have registered with us is the one you want your packages sent to. You can check and change your address in My Account.
9: My bank statement says a payment was sent to "Scott Hards," not "HobbyLink Japan." What's up with that?
In compliance with bank regulations, the account holder's name has to be shown when a payment is received from a customer's bank account through PayPal. So if you send your PayPal payment to us using your bank account as the funding source, your bank statement may say "Scott Hards" was the recipient of the payment. If you send your PayPal payment to us using a credit card as the funding source, the statement will show "HobbyLink Japan" as the recipient.