How to Contact Us

Before you send e-mail to us, please check for the answer to your question in the information on these pages. The answers to most questions that customers send us are explained here. Because of the volume of mail we receive, questions about items explained here will be answered after other mail. Please, take the time to check these pages!

In order get your question, comment, or concern handled as quickly as possible, we have several e-mail addresses for handling specific questions, depending on the nature of your message. Please check this list carefully before sending us mail.

Please do not send the same message to more than one address! This will not speed our reply, or get us to notice your message faster. Rather, it almost always creates confusion about the handling of your question or problem and can delay things or worsen the situation.

Please note that we get a lot of e-mail, and no matter how hard we try, next-day replies are not always possible. We only answer mail on business days, so messages that reach us late Friday or on weekends may not be answered until early the next week (and please keep in mind that depending on where you are in the world, it may be already the weekend in Japan when you write to us). Though it may take a few days, we do answer all e-mail sent to us about problems or questions not answered here. Thanks for your patience and understanding on this!