Product Availability & Backorders
We do our best to keep as many things as we can in stock. But unfortunately, being in Japan does not mean that all hobby products by all manufacturers are always available.
Unlike most online stores, at HobbyLink Japan, we give customers the ability to order items which are not currently available (backorders) in order to maximize their chances of being able to acquire what they want! So if an item that you're looking for shows as "Out of stock" or "Backorder" in our listings, that doesn't mean "not available." It means there are currently no pieces in our warehouse, but if you place an order for it, we'll do our best to get stock for you!
Unlike some mass-produced consumer products, many of the products we carry are produced in very limited batches of a few hundred or thousand pieces. Many weeks or months of time can pass between production runs, and many figures and toys are only manufactured once. In addition, items we import into Japan may only be restocked once every few months. So we frequently see products become unavailable for a long time although we know that new stock will be available at some point in the future. That's why we allow customers to order out-of-stock items. We'll watch those orders for them for as long as it takes to get them the merchandise!
In some cases, of course, additional stock may not ever become available, and if that happens we'll send you an email with the bad news as soon as we learn it. But we strongly recommend that customers go ahead and place orders for items, regardless of their stock status, because we'll do everything we can to get it for you if at all possible.
For more on availability and item page stock status displays, please see HERE.
If you have any further questions, please send an e-mail to firstname.lastname@example.org.