I had an item that was "in stock" on your system, but now its status has changed. Aren't you holding it for me?

At HobbyLink Japan, we always reorder and work to restock any merchandise that is low or backordered, meaning we have more customer orders on hand for the merchandise than we have stock. So even if the inventory status shown on our pages goes up or down, we will work to get you a piece as long as we have your order on our books.

At the present time, we distribute stock to customers in the order that their orders are shipped. That means that even if you see something in stock on your order, the level may change if your order is not shipped because it is waiting for other items before it goes out. As such, if you have an in-stock item on your order that you want to make sure you get as soon as possible, you should request a partial shipment of available items. However, if you don't want to pay the extra shipping charges and/or you're not in a hurry, feel free to wait, and we'll ship your items to you when everything is in stock, or we'll make a partial shipment when more than two months have passed.

We understand that many customers wish we would hold items specifically for them, or hold everything until their entire order is available. However, because of the spotty production and distribution in the hobby industry, this would mean that shippable items may end up sitting on our shelves for months waiting for backordered things to come in. Unfortunately, our cash flow is not unlimited, and it is very difficult for us to finance this stock (we have to pay for these items shortly after we receive them!). That's why we allocate stock to our customers on a first-paid, first-served basis. We feel that this is the best balance between our customers' need to keep shipping costs down, and our need to be able to pay our suppliers for what we buy. We hope you can appreciate our position on this.