My order arrived, but some of the items are missing.

There are several possible reasons for this:

• The item was not shipped because of a backorder, or discontinuation. For numerous reasons, we do not include invoices or packing lists in our packages. Please double-check the shipping notice that you should have received by e-mail from our order department detailing exactly what was shipped to you.
• Small items (photo-etched parts sets, etc.) were put inside the box of another kit, or between the pages of a magazine for shipping (this is done to help protect them from damage).
• Your order was shipped in more than one box, but all the boxes have not yet arrived (boxes shipped together by postal service frequently arrive on separate days, in some cases as much as one to two weeks apart!).
• The decals that you cannot find are stuck to the inside of the box, or the assembly instructions (this happens all the time, don't be embarrassed, especially if it's a small decal sheet).
• HobbyLink Japan made an error in your shipment.

Please inspect your order carefully one more time. If you are convinced that we have made an error in your shipment, please go ahead and e-mail our trouble department.