I've waited the amount of time you recommend, but my order has still not arrived.

First check with your local post office. Often, the post office (or customs officials in some countries) will send you a post card informing you that your package has arrived. If you didn't receive this postcard for some reason, your package my just be sitting at the P.O. waiting for you. Second, check to make sure that the shipping address you sent to us is correct (you can do this by checking the order confirmation notice our server sends you after you place an order). A simple typing error there can cause huge problems, of course. Third, if you've moved recently, make sure you left a forwarding address with your previous post office. Fourth, make sure that a family member or co-worker (if you have your order shipped to work) didn't receive your package and then simply forget to tell you about it.

If all of these steps fail to turn up your package, then please send us e-mail at trouble@hlj.com and we'll work out a solution for you.

Please Note : The Japanese post office can investigate missing packages for up to six months after an order has shipped. If the recommended time has elapsed and you still have not received your package, please contact us as soon as possible. If you fail to contact us within six months from the day your order was shipped, we regret that it will be impossible for us to assist you.