You said my order had been shipped, but it has not arrived.

First, please take a look at our shipping times page. This will give you a good idea of how long a package normally takes to arrive. Also, be sure to keep in mind that these times are the number or days from the time we ship your order, not the time you place your order.

Before you contact us about a missing package, please allow twice the maximum number of days shown on our shipping times page. In the meantime, you may wish to visit your local post office and see if your package isn't being held for you. Often packages are held for customs reasons, or because they won't fit in your mail box. In those cases, the mail carrier will leave a postcard informing you of this, but those sometimes go astray.

If you have waited for more than twice the maximum number of days and your package still has not arrived, then please see our missing package page.